Category Archives: Media

Interview with a… Customer Support Manager

User assistance across digital channels is a fast-growing field that stretches from video tutorials to social media to email marketing. For our next Q&A, we’re moving up the career ladder into management to go behind the scenes of Matt Pierce’s …
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Posted in Guest Blogger, Media, Professional Development and Training, Technical Communications
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It's the Content, Stupid!

Just got back from Paris and one incredible conference: Content Strategy Forum 2010. We did it! There’s no denying it was a smashing success. Firehead were proud sponsors of this ground-breaking event and I, personally, am very proud to have …
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Posted in Business Blogs, Business News, Conferences, Content Strategy, Firehead.net News, Market Trends, Media, Overheard, Professional Development and Training, Technical Communications, Usability
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BBC Gets into Writing Instruction Manuals

On Friday, 21 August, at 11:00 GMT, the BBC radio 4 will be broadcasting the program, “How to write an instruction manual” See this link for details. You should be able listen to it afterwards for 7 days through the …
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