Category Archives: Technical Communications

TCUK 2017 / Technical Communication UK 2017 presentations

After lots of Firehead announcements in our last post, we’re back checking out stories of interest to our readers in techcomm, content strategy and the wider field of digital communications. And we’ve just spotted that Technical Communication UK, the ISTC …
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Posted in Conferences, Single Sourcing, Technical Communications
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Useful links for digital communicators (October 2017)

Here is our latest set of interesting reads, videos and other bookmarks from the past month, covering industry insight and market trends in the field of digital communications. In our October roundup, we highlight some interesting reads in artificial intelligence (AI), …
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Posted in Augmented reality, Content Marketing, Content Strategy, Digital Communications, Market Trends, Reading, Technical Communications, Usability
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Useful links for digital communicators (September 2017)

It’s back to school month and we’ve been doing our homework and bookmarking industry insight, professional development and training articles, and other useful links within the field of digital communications. In our September roundup, we highlight the latest reads in artificial …
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Posted in Content Marketing, Content Strategy, Digital Communications, Professional Development and Training, Recruitment, Technical Communications, The Market
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Interview with a… Training Manager

Many digital content and techcomm professionals think about going into training as they develop and build their careers so we are particularly pleased to hear about what this work entails from Dan Jones, a training manager for a global insurance …
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Posted in Digital Communications, Guest Blogger, Professional Development and Training, Technical Communications
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Feeling behind on digital content? You’re not alone…

A six-page snapshot of 2017 content trends was released earlier this year, showing the state of play in digital content development and delivery for those who work in the industry. The survey of 1900 writers, managers, IAs and content strategists asked …
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Posted in Content Marketing, Content Strategy, Digital Communications, Market Trends, Technical Communications, The market, Tools and Analytics
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Useful links for digital communicators (July-August 2017)

Catch up on industry insight, professional development and training articles, and useful links from the field of digital communications via our regular links roundup. We also post regularly to our Firehead’s Twitter and LinkedIn pages, so please do connect with or follow …
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Posted in Augmented reality, Content Marketing, Content Strategy, Digital Communications, Market Trends, Productivity, Professional Development and Training, Reading, Recruitment, Technical Communications, The Market, The market, Usability
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Is DITA working for you? DITA Satisfaction Survey 2017 results

Darwin Information Typing Architecture (DITA) has gained widespread adoption in the techcomm field, as both a tool and a standard for structured technical writing. Through semantic tagging and an XML architecture, it facilitates the re-use of content across different outputs …
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Posted in Content Strategy, Digital Communications, Market Trends, Products, Professional Development and Training, Single Sourcing, Technical Communications
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How and why clients fail with their content commissions

Recently we highlighted earnings and freelance rates in the world of copywriting, according to the 2017 Professional Copywriters’ Network (PCN) survey. But the research also revealed a number of issues on the client side of hiring in copywriters. Among the …
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Posted in Content Marketing, Content Strategy, Market Trends, Technical Communications, The market
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Learn customer journey mapping – workshops now available

Firehead is now offering workshops in customer journey mapping (CJM) – a very useful skill for content professionals to add to their content toolkit as it helps brands understand how the user experiences and interacts with their content across multiple …
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Posted in Content Marketing, Content Strategy, Digital Communications, Firehead.net News, Professional Development and Training, Technical Communications, Tools and Analytics
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25 learnings from LavaCon Dublin 2017

The LavaCon Conference on Content Strategy and Technical Communication Management took place last month (22-24 May), and brought together content strategists, user experience designers, documentation managers, and other content and UX specialists to Croke Park in Dublin, Ireland. While CJ Walker, founder and …
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