Many digital content and techcomm professionals think about going into training as they develop and build their careers so we are particularly pleased to hear about what this work entails from Dan Jones, a training manager for a global insurance firm based in Zurich, Switzerland. He reveals how to get started in training, why learning professionals are more in demand than traditional classroom trainers and why he loves the job.
You can also read more interviews with professionals working across the field of digital communications in our Interview with a… series.
What is your job title?
Officially, I’m a training manager, but I like to call myself a modern workplace learning professional since it’s a better reflection of what I do. I’m employed full-time with a global insurance company in Switzerland.
What does your job involve?
I help our employees acquire knowledge, apply new skills and shift attitudes through modern approaches to workplace learning, communication and change management.
So, in addition to designing and delivering classroom and online courses, I create ‘learning experiences’ that go beyond traditional, face-to-face training sessions. I manage a learning community, produce and host webinars, and monitor social media groups.
And I use my techie and design skills to build SharePoint collaboration sites, create social media graphics and videos, and produce microlearning modules and apps that learners use to reinforce their learning both before and after a class. Continue reading