Technical writer accredited induction

Get to grips with technical writing through our accredited online training course.

If you need a solid understanding of the basics of technical writing and the role of a technical author – or you’re just in need of a refresher – this affordable and accredited online training course is ideal. Run in conjunction with our training parter Cherryleaf, it teaches the basic skills, and provides an induction, for technical authors writing user documentation for technology and software products.

ISTC accreditationThe course content is accredited by the Institute of Scientific and Technical Communicators, the professional body for Technical Communicators in the UK. It is an independent assessment of the course’s quality.

Your assessments will be reviewed and you will receive a certificate at the end of the course.

What will I learn?

The course is organised around the technical documentation process and describes the skills you need in order to be a successful technical author. You will learn:

  • The purpose and value of technical documentation.
  • The entire documentation process: planning, writing, editing, indexing, and production.
  • The skills you need as a technical communicator.
  • How to work more efficiently by writing and designing your information in a structured, useful, usable and informed way.

Course outline and duration

There are 14 modules in total, which you can complete at your own pace over a period of six months (we can extend this on request). The course modules are delivered via the Web in small, manageable chunks. In total, there are three-and-a-half hours of presentation content and, with the exercises, each delegate will need to allocate around seven hours to complete the course.

You’ll need a computer that supports Flash, can display 640 x 480 videos in a Web browser and has an audio card. You can test compatibility by playing the sample video below. The exercises and course notes are provided as PDFs.

Training modules

  • The purpose of technical documentation
  • The different models for technical documentation
  • What is a technical author?
  • Adopting a user-centred design approach
  • Overview of the writing process
  • Planning your content
  • Researching the product and audience
  • The Information Design stage
  • Software tools
  • Writing the topics – Overview
  • Writing the topics – How to write and present different types of information
  • Writing the topics – Using images and videos
  • Writing the topics – Index, Search and Metadata
  • Reviewing and editing

Free sample

Below is one of the modules from the course. You can also test compatibility with your set-up by playing the sample video below.

Certificate and reviewed assessment

You send completed assessments to us for review and feedback. Once you’ve completed the assessments correctly, you’ll receive a certificate that is recognised by the ISTC, the professional body for professional communicators in the UK.

Who is this course for?

This course is for anyone who wants a solid understanding of technical writing basics, for example:

  • People considering making a career change to technical writing.
  • New technical authors.
  • People who are not professional writers but need to write instruction guides. For example: software engineers, programmers, scientists, technicians and process specialists.

It’s also a great refresher course for anyone coming back to technical authoring after a break and is ideal for graduate induction training.

Developed in conjunction with some of the leading technology companies in the UK, this technical writer induction course is focused on writers in the IT sector writing user documentation. It does not cover the specialist requirements for aerospace, railway and automotive documentation, nor does it cover how to write API documentation.


Delegates’ comments:

“There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future.” – Emma Worthington, ARM plc

“I would like to add that I have really enjoyed this brief introductory course and have already gained much from it.  I attended a job Interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to.  I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind and as a result I got the job!” – Amber Angeles

“I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support.”

How much does it cost?

The course costs £225 per delegate (ex VAT).

You will be emailed details on where and how to log in to the course once you have paid. This usually takes three to four minutes.

The modules are password-protected. If you wish more than one delegate to complete the course, then please purchase each one separately or contact us to discuss your needs further.

Click to buy



Want to pay in US$, euros or another currency?

Your credit card company will pay us in £ and convert that amount to your local currency. This means the converted amount appears in your local currency on your credit card bill.

As a rough guide to how much you’ll pay in your local currency, you’ll can find the current ex VAT rates using this Yahoo! Finance currency converter. For example, at 1 September 2014, the cost would be:

374 USD / 285 EUR / 406 CAD / 400 AUD / 22,600 INR

Click to buy



Ordering is simple. Just click the BUY NOW button. You will be taken straight to Cherryleaf’s ordering system. You can pay using credit card or debit card. Prices ex VAT.

The ordering system is secure and safe, via Sage Pay.

Sage Pay logo

Visa, Visa Debit, MasterCard, PayPal logos

Firehead’s courses are carried out in conjunction with our training partner, Cherryleaf. Your credit card statement will therefore show an entry entitled ‘Cherryleaf’. Our system will also accept payments via PayPal and American Express.