Chatbots and virtual assistants

Harness the power of automation in customer service.

With 67% of consumers worldwide using a chatbot or virtual assistant for customer support in the past year (source: Invesp), the use of this cost-efficient technology is on the rise.

Their success is based on the customer getting the help they need and real-time answers to their questions. Fortunately new developments in AI, machine learning and automation mean that chatbots are getting better at delivering information that is timely, relevant, personalised and engaging.

Firehead’s chatbot services can help your business:

  • embed chatbots on your website, social media or apps
  • personalise information and address customer queries
  • capture new leads and contacts
  • automate compliance or onboarding processes
  • achieve digital transformation through automated messaging.

To find out more, click the ‘Enquire’ button below to discover the power of digital communication and automation.