Fiona test course for Kirk

Kirk St Amant

This course introduces foundational concepts and practices in usability and user experience design (UXD) within technical communication.  The course focuses on understanding the psychology of how individuals recognized and use materials in different contexts and applying such factors to researching, identifying, and addressing audience expectations when creating materials for different groups.  The course will also review approaches for assessing the usability of products with different audiences and revising designs based on audience feedback.  Additionally, the class will review methods for sharing the results of such work with different stakeholders.

Duration: 50 hour(s)

Date: Various

Cost: 100,00 + tax

About This course

This course introduces foundational concepts and practices in usability and user experience design (UXD) within technical communication.


The course will cover:

  • Theories and models that examine how humans perceive and use materials
  • Approaches to testing the usability or different kinds of products with various audiences
  • Methods for assessing the efficacy of product design and engaging in re-design practices based on data from audiences
  • Researching audience/user expectations to guide effective product design and development practices

The class will also review approaches to sharing the results of such work with different stakeholder groups (e.g., clients).


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This course is delivered via 10 online learning modules with regular (??) live online classrooms. ??


The required text for this course is:

  • Rocket Surgery Made Easy by Steve Krug (ISBN: 978-0-321-65729-9)

Additional resource materials are included in the lesson material, including .pdf files or web links of additional readings or instructional and informational videos.



At the end of this course, participants should be able to: 

  • Conduct user testing to evaluate of materials
  • Document sources per standard conventions
  • Plan and conduct tests to assess product designs
  • Convey information effectively to audiences
  • Report usability assessment research to stakeholders 
  • Use different genres to share information with audiences
  • Share usability-related ideas and approaches with others 
  • Determine reporting expectations based on purpose, audience, and context
  • Understand methods to research topics and to report information to audiences

Successful mastery of these objectives will be assess though different class assignments and activities. 


This course is aimed at:

[more detail needed]


Kirk St.Amant is a Professor and the Eunice C. Williamson Endowed Chair of Technical Communication at Louisiana Tech University (USA) and is the Director of the University’s Center for Health and Medical Communication (CHMC). He is also an Adjunct Professor of International Health and Medical Communication with the University of Limerick (Ireland) and a Research Fellow and Affiliated Faculty Member in Usability and Design with the University of Strasbourg (France). Kirk’s academic and consulting work focuses on
— International and intercultural communication
— Usability and user experience design
— Health and medical communication
— Online education and training with a focus on instructional design
He also researches international aspects of public health communication/health literacy, international outsourcing/offshoring, and the effects of globalization on online education.

Kirk has previously worked on international projects for companies such as Medtronic, VERITAS Software, the Braun Corporation, and Unisys. He has also participated in international projects for non-profit organizations including the Humanitarian Demining Information Center (HDIC), the Consortium for the Enhancement of Ukrainian Management Education (CEUME), and the Erasmus+ Visual-Video Literacies (ViLi) Project. Additionally, Kirk has taught hybrid and on-site courses for the Southeast University (China), Aarhus School of Business (Denmark), and the Aalto University School of Economics (Finland).

Kirk is a Fellow of the Society for Technical Communication (STC), a former Vice-Chair of the Association for Computing Machinery (ACM) Special Interest Group on Design of Communication (SIGDOC), and a past president of the Council for Programs in Technical and Scientific Communication (CPTSC). He has previously served as editor of the CPTSC journal Programmatic Perspectives and the peer-reviewed SIGDOC publication Communication Design Quarterly and is currently the Special Issue Editor for the Journal of Technical Writing and Communication.

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