Information architecture basics for technical communicators

Jordan Stanchev

In this course you will learn:

– About the benefits of applying taxonomy strategies to your content;

– Important terms and their explanations with IT examples;

– 3 specific strategies that will save you a ton of time in creating a taxonomy: using a standard, a description, or by comparison;

But we do not stop here. How will you know if your taxonomy is a valid one? What your customers think about it and is it helpful or not?

In the course you will also learn:

– About card sorting techniques

– How to set up open and closed card sorting workshops to validate the user experience with the information architecture you have defined;

– Which tools to use to design and develop information architecture and taxonomies.

This course DOES NOT COVER:

– How to write in DITA. (This is covered in other courses of JPDocu School of Technical Writing)

– How to create DITA subject scheme maps.

– Deep details on ontologies.

– Advanced tools, metadata repositories, classification engines, or servers for storing and handling of metadata, taxonomies, or ontologies – this is a getting started course, so such tools and details are not included.

– Ontologies and building them – we consider that a student needs to get a good hold on taxonomies, get practical experience before we can start talking about ontological relations between taxonomies and taxonomy terms.

– Chatbots – although taxonomy is a prerequisite for building decent chatbots, we do not go into details about chatbots in this course.

Duration: 3 hour(s)

Date: Various

Cost: 150,00 + tax

About This course

Enroll now and learn how to build taxonomies and design the information architecture of your documentation – take the first step to build your career from a technical writer into an information architect and user experience expert!

P.S. Do not forget that this course comes with a 30-day full refund policy if you’re not completely satisfied!


  • Lean skills required to become an information architect and user experience expert
  • You will be able to explain what is metadata, taxonomy and classification
  • You will be able to create a taxonomy needed to classify your products
  • You will be able to organize a Card Sorting workshop to define the information architecture for your documentation web pages
  • You will be able to explain the exact steps to run a closed card sorting workshop
  • You will be able to explain the exact steps to run an open card sorting workshop

"Jordan's excellent course has helped me to consolidate my understanding of what it takes to build intelligent content. I will certainly apply this knowledge to the new documentation project that I'm about to start!" — Anne Tarnoruder, Senior Technical Writer at Synopsys Inc, API documentation expert, author of "Standards and Guidelines for API Documentation"


Video (develop this)


  1. Introduction to information architecture
  2. Building classification systems
  3. Taxonomy development strategies
  4. Card sorting techniques for information architecture
  5. Tools for designing taxonomies and information architecture
  6. Case studies about how information architecture is used in techcomm


  • Technical Writers
  • Managers of Teams of Technical Writers
  • Information Architects
  • User Experience Experts


The instructor of this course, Jordan Stanchev, has over 20 years of experience in the technical communications world.

He leads the information architecture experts group for the DITA CMS infrastructure at a Fortune 500 company.

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