Information architecture basics for technical communicators

Jordan Stanchev

In this course you will learn:

  • The benefits of applying taxonomy strategies to your content
  • Important terms and their explanations with IT examples
  • Three specific strategies that will save you a ton of time in creating a taxonomy: using a standard, a description, or by comparison

But we do not stop here. How will you know if your taxonomy is a valid one? What will your customers think about it? Is it helpful?

In the course you will also learn:

  • Card sorting techniques
  • How to set up open and closed card sorting workshops to validate the user experience with the information architecture you have defined;
  • Which tools to use to design and develop information architecture and taxonomies.

This course DOES NOT COVER:

  • How to write in DITA.
  • How to create DITA subject scheme maps.
  • Deep details on ontologies.
  • Advanced tools, metadata repositories, classification engines, or servers for storing and handling of metadata, taxonomies, or ontologies – this is a getting started course, so such tools and details are not included.
  • Ontologies and building them – we consider that a student needs to get a good hold on taxonomies, get practical experience before we can start talking about ontological relations between taxonomies and taxonomy terms.
  • Chatbots – although taxonomy is a prerequisite for building decent chatbots, we do not go into details about chatbots in this course.

Duration: 3 hour(s)

Date: Various

Cost: 495,00 + tax

About This course

Are you a technical writer, looking to learn the basics of information architecture? Are you looking for ways to properly target your audience, to enhance their user experience?

If you want your readers to easily find and retrieve your content, you need to invest in information architecture design and development. This will help you transform your content from simple “boring product documentation” into “intelligent information”.

To make your documentation easy to use, customers need to find what they’re looking for in an intuitive way. The art and science of organizing your information deliverables are called information architecture.

To build high-quality content that is ready to be used intelligently by the reader, a technical writer must prepare and provide some form of pre-classified content.

One of the most important first steps towards organizing the information architecture of your documentation is to define its terminology and organize it into a taxonomy you can use to structure and organize the content.

You need a taxonomy to:

  • define metadata, needed for machine learning, search, and retrieval;
  • define the categories and values used to organize the information on the web page;
  • achieve a common understanding and define terminology to be used consistently in the software documentation, the software, and the customer’s front end – on your web pages
  • standardize the definition of the subjects to be used in a DITA XML subject scheme map

Having high-quality metadata for your content is often the key differentiator between success and failure!

Enrol now and learn how to build taxonomies and design the information architecture of your documentation – take the first step to build your career in techcomm with information architecture and user experience skills!

P.S. Do not forget that this course comes with a 30-day full refund policy if you’re not completely satisfied!


  • Skills required to for information architecture and user experience
  • You will be able to explain what is metadata, taxonomy and classification
  • You will be able to create a taxonomy needed to classify your products
  • You will be able to organize a Card Sorting workshop to define the information architecture for your documentation web pages
  • You will be able to explain the exact steps to run a closed card sorting workshop
  • You will be able to explain the exact steps to run an open card sorting workshop

"Jordan's excellent course has helped me to consolidate my understanding of what it takes to build intelligent content. I will certainly apply this knowledge to the new documentation project that I'm about to start!" — Anne Tarnoruder, Senior Technical Writer at Synopsys Inc, API documentation expert, author of "Standards and Guidelines for API Documentation"


This is an elearning course delivered by video modules.


  1. Introduction to information architecture
  2. Building classification systems
  3. Taxonomy development strategies
  4. Card sorting techniques for information architecture
  5. Tools for designing taxonomies and information architecture
  6. Case studies about how information architecture is used in techcomm


  • Technical writers
  • Managers of teams of technical writers
  • User experience (UX) professionals


Using the principles he teaches, Jordan Stanchev has built his career in the field of technical communications.

He applies practical experience collected through years of work in the IT industry as a Java developer, DITA XML technical writer, knowledge architect, project management professional (PMP), and user assistance development architect.
Jordan Stanchev is one of the founders of TEKOM Bulgaria, a passionate university lecturer, and a User Assistance Development Architect at a Fortune 100 company.

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