Getting started with project management for technical communicators

Jordan Stanchev

In this course you will learn about the framework that you can use to run the successful development of your software documentation. You will follow the sames steps that a certified project management professional (PMP) and user assistance development architect, should be using to prepare documentation deliverable assets.

Following this process enables you to identify, prepare the delivery and publishing of software documentation for your software development projects.

When you’ve completed this course, you will understand:

  • The importance of meeting customer needs and how to properly identify and capture them
  • How to define the correct deliverables: should you use written software documentation; video, images, and infographics to guide your user?
  • What the best balance of deliverables for your project is
  • What is realistic to plan for
  • The steps to prepare a documentation project
  • Which criteria to use to define the quality of your software documentation
  • How to deliver your content to your customer on time and on schedule


Duration: 3 hour(s)

Date: Various

Cost: 250,00 + tax

About This course

Do you need to deliver software projects that require customer-facing documentation?Would you like to learn how to make your documentation delivery successful and contribute efficiently to the project’s development goals?

As a technical communicator, you are often expected to organize and deliver large sets of information to the customer.

But everyone in the team has his or her own understanding of what is important for the customer. The development manager insists on documenting each and every little detail, the marketing manager wants you to focus on sharing success stories from the customers, while the editor thinks you should focus on improving the language quality of the documentation.

How can you balance all these conflicting requirements towards the documentation?

How can you ensure that the customer’s interests are properly represented and you are really the customer’s advocate?

Today, everybody speaks about project management, proper planning, and prioritization. But the entire project management training and upskill happens after days and months of training and applying what you have learned on the job. Not to mention the cost! Simply finding the time to learn project management can be an overwhelming experience that requires time and serious commitment.

In this course, Jordan Stanchev (PMP #2174692), User Assistance Development Architect at SAP, a Fortune 100 company, with many years of experience in the field of technical communication, user assistance, and architecture will share the secrets of the project management framework that you can use to run the development of your software documentation with the team.

Jordan has been using the same approach to identify and prepare the delivery and successful publishing of numerous user assistance assets for software development projects, such as user guides, multimedia, and video assets.


  • Define the scope of the user guide
  • Plan the content of the user guide, so that it meets the requirements of your stakeholders
  • Prioritize the order of creating the content of the user guide
  • Use a framework to support the development of their software documentation and user assistance
  • Identify the main goals of a software documentation project

Project management (PM), as a discipline, is arguably quite vague when it comes to the specifics of its application, mainly due to the breadth of areas and scenarios it can be used in. In my experience, courses revolving around PM tend to be fairly general, but this particular course does a good job of providing application scenarios specific to technical writing, all things considered.


This is an asynchronous course, delivered by video in topic modules by an expert in e-learning and project management.


  1. Introduction to this course
  2. What is project management?
  3. Management of software documentation
  4. Project management processes
  5. Knowledge areas
  6. Define scope
  7. Identify needs
  8. Project areas to consider
  9. Integration
  10. Scope
  11. Time and deadlines
  12. Cost
  13. Quality
  14. Procurement
  15. Human resources
  16. Communications
  17. Risk
  18. Stakeholder management
  19. Define and sequence activities
  20. Strategy for structuring the content
  21. Organise high-level tasks in a logical sequence
  22. RACI matrix
  23. Distribute topics and tasks in the team


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Using the principles he teaches, Jordan Stanchev has built his career in the field of technical communications.

He applies practical experience collected through years of work in the IT industry as a Java developer, DITA XML technical writer, knowledge architect, project management professional (PMP), and user assistance development architect.
Jordan Stanchev is one of the founders of TEKOM Bulgaria, a passionate university lecturer, and a User Assistance Development Architect at a Fortune 100 company.

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Are you a technical writer who needs to write API software documentation? Do you wonder what you need to prepare and deliver to have high-quality API documentation and don’t know where to start?

If yes, then this course is for you!

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