Privacy policy

The GDPR (General Data Protection Regulation) applies to companies that process personal data of EU residents. This covers EU organisations and non-EU companies that offer goods or services to EU residents, or monitor their behavior.

At Firehead, a French company working globally, we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Firehead may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What data we collect

As part of our recruitment, training and consultancy work, we process candidate, learner and employer information at all stages – across the recruitment process, or if you are arranging training and consultancy services.

We use software to manage your CV and registration details, client and candidate profiles, and to track the application, selection and offer process. We back this information up in the cloud.

CVs are stored on both our computer hard drives and the cloud.

Our systems are only accessible by authorised staff. We will never pass your details to a client or any third party (except for our business data processors – see below) without your consent.

We may also periodically send marketing emails to subscribers using the email address which you have provided and with your permission.

How long we keep your data

We keep your information in an applicant tracking system database. As outlined below, we delete certain candidate and client records after a period of time.

We keep the following records for seven years before deleting them as follows:

  • Client records – after having had no refreshed contact
  • Permanent vacancy records after having had no refreshed contact
  • Temporary vacancy records – after assignment ending
  • Contractor company registration – after assignment ending

You can also contact us at any time to request any of the following regarding your personal data:

  • A complete copy of the data we hold for you
  • Deletion of your personal data in our database
  • Restriction of specific processing of your personal data
  • Rectification of any incorrect information in your data
  • Withdraw your consent for us to use the data we hold

To do this, email the Firehead data controller at gdpr@firehead.net with the following information:

  • Full name
  • Address
  • Reason for the request
  • Description of request

For our email marketing subscribers, you can unsubscribe from our newsletters at any time, using the unsubscribe link on the email. Alternatively, you can contact us and ask to be removed from future mailings on info@firehead.net.

How we process your data

At Firehead, as data controller under the GDPR definition, we use data processors to carry out some of our tasks: email services, a website and marketing platform, an ATS database where profiles and CVs are stored, a cloud backup service, an invoicing system, an online banking system and an e-learning platform.

We only collect information that is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. We regularly review these data processors to check they comply/conform with the GDPR requirements.

We use candidates’ CVs and personal data for recruitment purposes only.

How we use cookies

We use cookies on this website. We use Google Analytics to process generalised web analytics.

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic, personalises your experience or lets a site know if you have visited it before (so it can retain your preferences, orders info, and so on).

We use traffic log cookies to identify which pages are being visited. This helps us analyse data about web page traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.