Technical Communicator for Customer Success Management

Our client is a leading provider of innovative solutions for structured content management, offering a comprehensive suite of products including a Component Content Management System (CCMS) and a content review platform.

They are committed to supporting the career development of their employees and providing a dynamic and collaborative work environment.

Job Description

For our client, we are seeking a skilled Technical Communicator to join their team in Aix-en-Provence, France.

In this role, you’ll be able to leverage your technical writing experience to learn customer success management skills. As a Technical Communicator for Customer Success Management, you’ll play a vital role in ensuring that their clients and partners maximise their experience with our client’s structured content products.

Responsibilities

• Develop a deep understanding of our structured content management solutions, including the CCMS and content review platform. (They provide deep product training!)
• Build strong relationships with clients to understand their challenges and provide effective solutions.
• Coordinate with various departments, including support, product, and sales, to ensure alignment with client projects and success.
• Train clients on product features and best practises.
• Enhance documentation and support tools to improve the overall user experience.
• Address support queries related to technical writing, DITA, or the DITA Open Toolkit.
• Implement customer satisfaction measurement tools and gather feedback for continuous improvement.

Requirements

• Bachelor’s degree, preferably in Technical Communication.
• Proven experience in technical writing, with a strong focus on structured authoring and DITA XML.
• Willingness to transition technical writing skills into customer success management.
• Excellent written and verbal communication skills.
• Ability to work independently and effectively communicate with clients.
• Previous experience with a Component Content Management System (CCMS) is preferred.
• Proficiency in English — French language skills are a plus.
• European, UK, or North American citizenship.
• Willingness to work onsite in Aix-en-Provence, France, two days a week (this isn’t negotiable).

Benefits

• Competitive salary based on profile and experience (36k€ to 60k€).
• Permanent contract with a stable and growing company.
• Opportunities for career development and growth within the organisation.
• Work visa support for successful candidates relocating to France.
• Collaborative and supportive work environment.
• The South of France at your doorstep!

How to Apply

If you are a Technical Communicator with strong strcutured authoring skills looking to move your career forward into customer success management, and you thrive in a dynamic and innovative environment, we’d love to hear from you.

Please submit your CV and a covering letter to info@firehead.net
Only shortlisted candidates will be contacted.

Note: This position requires working onsite in Aix-en-Provence, France, two days a week. Please don’t apply if you are unable to meet this requirement.

We are an equal-opportunity employer and value diversity in our workforce. We encourage applicants from all backgrounds to apply.