Learn customer journey mapping – workshops now available

Noz Urbina Gatwick workshopFirehead is now offering workshops in customer journey mapping (CJM) – a very useful skill for content professionals to add to their content toolkit as it helps brands understand how the user experiences and interacts with their content across multiple touch-points and channels.

Our CJM training is run as a classroom-based workshop in conjunction with our training partner Urbina Consulting, The course covers key concepts and theory, as well as practical exercises. It is suitable for techcomm and content professionals, and managers seeking strategic insight into how to create multi or omnichannel content.

Click for full course details and delivery options…

Image: © Urbina Consulting