Find out more about our Firehead instructors and courses: Ray Gallon’s Traceability, responsibility, and ethics in the AI era

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At Firehead, we’re extremely proud of the exceptional quality authors we’ve gathered in our training centre. They are top names and thought leaders in their fields.

Ray Gallon is our Traceability, responsibility, and ethics in the AI era course author. He’s already been with us for a while as our successful Specifications course author.

Why is this course important?

We, the technical communicators, will write about the new technologies and this has ethical implications. Technical communication has been basically giving people information about what button to push, but now we have to go beyond “how to” and move to “why?” and “with whom?”. We will probably have stake holders we haven’t even considered yet.

We will also be using AI tools more and more for the delivery of highly personalised and contextualised content. We need to ensure that the process is used to decide which content is delivered to whom, are free from biases, and is delivered in an equitable and ethical manner.

With the advent of LLMs and other generative AI, we’ll need to take into account that they are capable of making stuff up, which means we will need to develop very clear and transparent verification processes. This course covers questions like these. But, this being early days, we probably provide more questions than answers. Are you an early adopter too?

The manner that some AI is used has ethical implications because used in certain ways, they can be dangerous. We have these warnings for machines, but what about the social equivalents? Danger to the community due to the incorrect use of an AI tool?

How will this information help you five years from now?

Every technical communicator will be dealing with AI tools in five years.

If you’re a team manager, it will help you build teams that function in an ethically responsible manner. From a practitioner’s point of view, it will help you work in integrated teams, that take into account all stakeholder at every level – including internal as well as external.

What this course doesn’t cover

  • It does not provide a methodology for being ethical – no such methodology exists.
  • It can’t give you guidelines to decide that a given behaviour is ethical or not.
  • It will not answer all your questions about ethical or responsible behaviour – if anything, it might add to them!

Here’s a little bit about the author

Ray Gallon bio photo

Ray is president and co-founder of the Transformation Society, which develops strategies for humanist digital transformation and organisational learning, and researches the theory and practice of smart pedagogies. He has over 50 years’ experience as a communicator, most recently in the technical content industries, including major companies such as IBM, Alcatel, and General Electric Health Care. Earlier, Ray was an award-winning radio producer and journalist.

He is a Fellow of the Society for Technical Communication (STC), and was co-founder and president of The Information 4.0 consortium, developing a humanist informational response to the Fourth Industrial Revolution. Ray is a frequent speaker and keynoter on communications topics at conferences and seminars around the world, has contributed to numerous books, journals, and magazines, and is the editor of The Language of Technical Communication (XML Press).

Here’s a little bit about our Traceability, responsibility, and ethics in the AI era course

Who is this course for?

Anyone at any level who cares about the implications of AI.

What will you learn?

When you successfully complete this course, you will:

  • Be able to identify questions of traceability, responsibility, and ethics, and differentiating between them.
  • Understand how artificial intelligence and other Fourth and Fifth Industrial Revolution technologies affect not only what content we develop, but the ramifications of it for our users and in society.
  • Acquire strategies for dealing with the rapid evolution of information and the validation of rapidly changing information.

How will you learn?

This course is made up of the following materials:

  • Videos – short, engaging presentations that bring the topic to life
  • Transcripts – provided as an alternative learning format
  • Handouts – backup your learning with these reference materials
  • Self Assessment activities – tools that you can use with your own teams to determine where you are with respect to the questions raised in the course

Download our free checklist on how to build ethical technical communication in the age of AI here.

Or check out our Traceability, Responsibility, and Ethics in the AI Era course here.

View all of our career courses on firehead-training.net

CJ Walker

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