Upskilling in Technical Communication

Skyline view of Paris with Eiffel Tower in background.

Happy New Year 2025 to all you! We here at Firehead hope your year is filled with success and satisfaction in your career journey.

If you are a digital communicator, you are privileged to be in one of the most dynamic fields imaginable. Never has the global economy been so dependent on, or watched so closely, the digital transformation. Generative AI is here for good, but it’s the fastest-evolving technology ever. Can we keep up?

As companies depart from their legacy systems, they will need content creators, marketers, communicators, and compliance officers to ensure the deployment of new technology is safe. Research by Raconteur predicts that the digital transformation will focus on these drivers:

  • Data-driven decision making
  • Enhanced customer experience
  • Remote work and collaboration
  • Cybersecurity
  • Generative AI to drive innovation

Paradoxically and maybe counterintuitively, remaining agile in hiring skilled contractors to help implement transformative change will be a key to corporate stability: it will buy time for a slower but wider shift in the corporate culture and workforce makeup as the macroeconomic outlook comes into focus. That outlook is likely to be increasingly data-driven as AI-driven models reveal real-time trends and insights to enable more-informed decision-making.

Businesses predict that almost half of workers’ core skills will be disrupted because technology is advancing faster than staff training.

The World Economic Forum’s Future of Jobs report highlighted staffing shortages in the tech sector, forcing companies to re-evaluate how they plan to prioritise workplace skills to avoid hindering growth and stagnation.

Traditional recruitment programmes are unlikely to solve the dilemma because businesses are imposing new parameters into the talent search. The top competency requirements now appear to be:

  • Analytical thinking
  • Creative thinking around big data
  • Familiarity with working with AI

As AI embeds itself within an ever-wider slice of operational tasks, businesses must adapt and shape new hiring initiatives to find this pedigree of workers, while frantically upskilling internally. So once again, the search is on for external talent through agency staff and growing databases of skilled IT workers.

Six in ten workers will need upskilling before 2027, but just 50% appear to have access to adequate training courses.

Whether you are an employee, contractor, corporate trainer, or thinking of entering a digital communication field, it may be worth taking time NOW to ask yourself some salient upskilling questions:

  • Are you ready to join a business that is about to hyper-innovate?
  • Can you contribute when quantum computing merges with AI?
  • Are you still fluent in the latest tech language?
  • When did you upskill in a field outside of your core competency?

If you don’t know the answers or any are ‘no’, contact us now.

Our training courses are preparing the best digital talent bank in Europe to develop rewarding careers at the forefront of the AI transformation. Now it’s up to you to decide how far you wish to climb up the rungs of the AI career ladder.

Check out our Firehead Academy training courses here

We’re planning for and looking forward to a prosperous 2025 as we grow with you on your journey.

CJ Walker

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