The term content operations has been around for about 15 years, but it’s really started to take off around 2016. But what does it mean,
Firehead is delighted to offer four free conference tickets to OmnichannelX 2021 from 9-11 June. Here is your chance to win a completely free ticket – worth
OmnichannelX is one of our top picks in the content conference calendar. It is perfect for content designers, content strategists, UX designers, brand managers and
Since 2017 Firehead has been a proud industry contributor to the TCLoc (Master in Technical Communication and Localization) course at the University of Strasbourg, France. The
Writing clearly and concisely in plain English is one of the biggest skills you can bring to your work. This is especially true now when
Many people will be looking for a new job this year. This may be for positive reasons (digital upscaling, new content roles and operations) or
What do the next 12 months hold in the field of digital communications? We round up some content trends and expert predictions, including how the
There’s no way to put too fine a point on it: 2020 was a stupid year. I don’t know anyone who wants to repeat it
What are soft skills? Why aren’t they included in job descriptions? How can soft skills play into better teamwork and remote communication? How can you
Need a new content challenge? Interested in alternative career paths in your technical communication career? Last month we talked to marketing leader Alyssa Fox (pictured)
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