At Firehead we’ve built a range of resource to help you on your learning journey. These resources are all linked to coursees we run over on our Firehead Academy.
Learn the process for a complete and effective content strategy effort.
Our checklist for creating clear, concise technical content from an audience conscious perspective.
At Firehead, we’ve identified eight guiding touchpoints you can use to create technical communication that users trust.
If you master these, you’ll be able to create ethical content in the age of AI.
An overview of a complete content strategy effort in eleven detailed steps
Our worksheet covering objectives, what to capture and prioritise & considerations for success
Gain a deeper understanding of your audience by learning their motivations, aspirations, fears and challenges
Content expert Ray Gallon created this checklist to help digital communicators make the most of specifications and help integrate yourself into the product team.
Content strategy expert Rahel Anne Bailie has written this checklist to help digital communicators like you, make the leap into content operations.
We identify core competencies for technical communicators that form the bedrock skills of the profession. Master these skills and you can work for any organisation.
This checklist gives fundamental cyber hygiene tips to keep you (and your family and friends) safer online.
At Firehead, we created the list of the initial steps we recommend you take on your leadership journey as an introvert.
Keywording is the process of labeling and classifying content so that others can find it. Here are our tips of how to make search better.
Plain Language is wording, structuring and designing the writing so that it’s as clear as possible for the intended audience.
DITA is a rewarding and creative methodology that improves readability and usability, while also being extremely efficient and cost-effective.
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